For many software companies, the Nordic markets are a promising arena for growth. We, at ITIDO, are proud to have established long-term partnerships with big regional names such as IKEA, and Nokia as well as with startups like Roam Network (Finland) and Arealize (Norway). These partnerships exemplify our commitment to delivering value that transcends individual projects.
In this post, our engineering colleagues Hristina, Evgeni, Lyubomir and Tihomir are unveiling their insights working with Roam Network, Nokia teams for Telenor Norway as well as with IKEA. Their first-hand experiences reveal the strategies and principles that form the cornerstone of building those lasting partnerships in the dynamic Nordic market.
People Lead and Software Development Manager
Team Lead and Senior Software Engineer
1. What do you value most about your work with a Nordic customer?
Hristina:The communication was very easy, we managed to clarify all requirements and scope of the app at an early stage thus laying a strong foundation for success.
Evgeni:The customer team is fast, professional, but also reasonable. They do not place impossible deadlines, and try to help as much as possible when needed.
Lyubomir:IKEA applies this very typical attitude for the Nordic companies towards partners and employees – respect for well-being, work-life balance, acceptance, appreciation.
As well as positive competitive environment which drives you to improve and where you can develop vulnerability and trust.
Tihomir:I value the excellent organization of the work process, which includes all Agile processes without compromising the quality of work. There is a good distribution of team members and knowledge sharing in all domains, which makes the entire team competent without bottlenecks.
2. What is your secret recipe for developing yourself professionally while ensuring consistent value for our clients?
Hristina:It’s important to ask the right questions and get deep into the project’s logic and understand the customer’s problems so you can suggest the best technical solutions. By doing so I’m not only building my integrity, but also enhancing my expertise.
Evgeni:Occasionally I take on tasks that are a bit different from my current work. These force me to take on a different approach to problem solving, of course, with permission by the team’s manager to experiment.
Lyubomir:Taking initiative, being proactive, and accepting challenges.
Tihomir:Embracing new challenges in unfamiliar territories and domains without fear of failure (following the fail-fast concept).
3. Can you share an example of a situation with a client that you believe exemplifies our commitment to building lasting relationships?
Hristina:The main goal of one of the project requests was very specific measurements, something we haven’t done before, so we started the research even before we had a contract with the client. We wanted to be well-prepared, ensuring a more efficient product development process and minimizing delays.
Evgeni:Taking part in another project that the client is starting and ensuring quality work is being done.
Lyubomir:IKEA has a procedure for hiring where they use their employees to perform technical interviews, including employees from out so. To some extent this is an example of our commitment to our clients, to be flexible and assist them in achieving their goals by providing services, skills and knowledge beyond the original scope of what they hired us for.
Tihomir:There was a strong commitment to not only understand the technical but also the business problems of the client. We had to change the project owner when the project was already in an advanced phase, and I dedicated time every day to bridge the gap between the technical and business aspects of the project.
Our engineering team’s experiences with partners in Scandinavia and Finland underscore the professional qualities that make collaborations in these markets truly special. The commitment to understanding clients’ needs, embracing challenges, and going the extra mile showcases our dedication to long-term relationships. By consistently delivering value beyond the scope and fostering a culture of continuous improvement, ITIDO stands as a trusted partner in the dynamic Nordic landscape.
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